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The latest Celtic semi-final ticket update shows utter contempt for the fans.

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So the Association’s just had its meeting with the club over this digital ticket fiasco for the St Johnstone semi-final at Hampden and, as I suspected, it’s a farce. The two reps from the club ticket office basically told the Association nothing that fans didn’t already know: “This is how you get your digital ticket.”

Those who imposed this garbage on fans think they’ve made enough concessions. That’s the bottom line. They believe that by allowing tickets to be transferable for this game, they’ve done all they need to.

So now there’s talk about people sharing smartphones and how you can pass it from one person to another once you’re through the gate. It’s all idiotic. It’s ridiculous nonsense. It overcomplicates what should be a very simple thing.

They just don’t get it—or they don’t care.

Either way, that’s troubling. Especially as these arrangements are almost certainly going to be put in place for the final as well. Which is going to deny a section of the fanbase at both clubs a chance to attend the game. Needlessly.

The problem here is what the problem has always been: the digital ticket itself and the imposition of that on fans who might not be able to—or might not want to—do it that way.

Yes, there’s a section of our support that probably prefers a digital ticket. They should have that option. But that should not automatically exclude every other fan from the game. Almost as unbelievable as the decision itself is the deaf ear that’s been turned towards those fans, and the utter contempt for their views—especially when you consider they were never consulted on this beforehand.

This is so like the SFA to come up with something like this. At a time when we should be doing everything possible to make the matchday experience smooth and straightforward, they’ve placed this preposterous obstacle in the way of people who’ve been going to games for decades without any issues whatsoever.

You know, I’ve read some ridiculous commentary on this subject from people online who’ve talked about smartphone boarding passes, smartphone concert tickets, and all the rest of it. They don’t just miss the point—they ignore it entirely.

For every single one of those things, there is a paper alternative. You can download and print off a boarding pass if you don’t want it on your phone, or if someone in your travelling party doesn’t have one. It’s the same with concert tickets.

Some form of paper ticket with a barcode on it has always been—and will always be—available as an alternative.

Except for football fans. Because this system is being trialled for the Euros, the SFA has introduced it here. They didn’t bother to talk to fans about it. They didn’t bother to ask whether fans wanted this. They just imposed it. It’s another example of football fans being pissed on from a great height by association governing bodies who don’t care about the fan experience or what supporters actually want.

It’s unbelievable to me that some SFA working group sat around a table and decided to do this without asking a single supporter how they felt about it, without canvassing fan opinion to find out if it was even a good idea.

Football fans come from every social demographic, and some one-size-fits-all policy like this just stinks to high heaven. And they are not listening. They are not going to change this. Not without serious pressure from the clubs—and the clubs are rolling over and going along with it. Although Celtic are trying to mitigate some of the damage that’s been done here, they’re not going to mitigate all of it.

This is going to be a complete mess. It’s going to be a shitshow. And I know people who were dying to go to this game, who now seriously don’t want to attend it. There’s a lot of ludicrous uncertainty here—needless uncertainty—which is entirely the fault of the people who imposed this system.

What’s clear is that the SFA refuses to change course. They point-blank refuse to make the one concession that would sort this out: making paper tickets available to anyone who wants one and prefers one.

No concerns about passing phones from person to person. No worries about how to swap it if you have to with someone else. No fretting over battery life or connectivity. No issues for people who might not want to take an expensive bit of kit to a football match where it could get lost, stolen, or broken.

Just the simple idea that you can print off a ticket at home—or have someone else do it for you—if you don’t want it on your phone.

The most uncomplicated thing in all of football has needlessly been made complicated by an association that views supporters with absolute contempt.

Celtic should be telling them that we won’t take tickets for the final if they’re being offered on this basis. Hampden can do what it likes for Scotland games, but this is a domestic cup competition where the clubs damned well ought to have a say. And if Celtic is going along with this, then shame on them for that—and for treating their own fans with equal disregard.

This remains the stupidest idea I’ve heard in a long time, and it is atrocious that nobody seems to want to change course and fix it.

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James Forrest has been the editor of The CelticBlog for 13 years. Prior to that, he was the editor of several digital magazines on subjects as diverse as Scottish music, true crime, politics and football. He ran the Scottish football site On Fields of Green and, during the independence referendum, the Scottish politics site Comment Isn't Free. He's the author of one novel, one book of short stories and one novella. He lives in Glasgow.

4 comments

  • SFATHENADIROFCHIFTINESS says:

    The SFA will not change tack on this issue.
    Like all public facing organisations they’ve followed the herd.
    Digital tickets means no printing or Distribution Costs, postage and man hours.
    Savings, kerching, thank you.

    They’re also trying to cut out the touts who always seem to get their hands on briefs.
    Printed Tickets from smart phones can be copied in bulk and sold by unscrupulous (sic) touts.
    Leading to confrontations when trying to access the Ground and questions from the boys in blue.

    The truly insidious part of this is that to get the Tickets you have to download the SFA APP.
    Like is there any organisation in Scotland you would trust less than them to have access to your phone and personal details.
    It’s one thing booking a concert on line, direct from their booking office / website ( though why they feel they need to charge a booking fee when YOU’RE the one doing all the flucking work); but to force customers to download an APP that grants access to your Personal data to who knows what organisations out there. That’s overreach for the sake of it.

    It will flop. There will be queues, holdups, wi-fi Mount Florida will take a hammering 40/50 K punters going ballistic at the delays.
    Thanks for SFA.

  • Clachnacuddin and the Hoops says:

    It seems to be the way it’s going and it’s utterly fuckin USELESS for guys like me to deal with…

    I had to get the young team in Glasgow to fix out a couple of ‘tickets’ for me for an Irish County & Western singer, she sent it to ma iPad, I had to go to the bank today to pay her back – I gave a tenner to her (a student) for bailing me out…

    To stop me taking the iPad to the concert venue I had to take it to there to ask them what bits to get printed off as there were several bits and in the end they told me it was to be the bit with a kinda maze type wee square on it – Whatever The fuck that is !

    Then it was to the other end of town to get the fuckin thing printed off – What a bloody caper and stressful situation…

    Obviously I no longer go through a turnstile to see Celtic but they had better not start this pish pot jerker at the unfashionable EFL club that I go to see twice a year – As it stands there you just rock up in ticket office hours (Matchday as well if so desired) pick your stand you want and Bob’s your uncle – Job Done…

    They will also end a ticket to your house if desired when you pay them over the phone but I prefer to buy just before the game and have got to know the Lassies well and it’s well worth it just to get a nice chat and face to face contact which is sadly becoming a thing of the past these horrible purchase days…

    But that’s in England – A proper football country unlike this fuckin retarded SFA / SPFL Back sticks backwater up here – Maybe we should get ‘tie in the soup’ McCrae back as this pish wasn’t there even in his amateur 24/7/365 hour time at The SFA…

    Off topic slightly – But in Aldi last week, a shop assistant said come to the self service, I said I don’t know how, he tried to show me half the stuff wouldn’t scan for HIM, eventually I got served by him in that horrible situation, told him I was utterly dissatisfied and to please NEVER try that method again with me, I said where’s ma change he says down in that though, I says I’m not bending for it, please fetch it for me and hand it to me at the correct level…

    I don’t think he will attempt to put through ma gear in that manner again any time soon and nor would I fuckin well want it done that way either !

  • Dan says:

    Absolutely no chance Celtic will refuse their ticket allocation, cash comes well before any fan concerns. Accountants don’t care

  • Timiloy1966 says:

    Only in Scotland would this happen without any input of the paying public,I am due an operation so if I don’t make it ill need to give my mate my phone,there’s no point in having friends on your client reference,IDIOTIC

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